FAQ
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ITEM INFORMATION AND PAYMENT FAQ
If you have any questions you can contact us. We can be reached through text, call, or email.
Once you have financed the furniture, you can take it with you immediately.
Some of our items are currently available in our warehouse while others may require ordering. We receive shipment every Tuesday, so please place your order before Monday at noon to ensure it arrives on Tuesday. Please note that couches may take between 1 to 3 weeks to arrive.
If you have any questions with translation please call us directly during in store business hours/ Si necesita traduccion por favor de llamar durante horas de operacion.
Delivery and Pick-Up FAQ
Yes, we offer delivery services. Please contact us during our business hours to obtain a quote.
We delivery to the Central Valley & Northern California.
–Drop off Delivery
Our drop off delivery service entails bringing your furniture to your doorstep. While our delivery crew will make every effort to get the merchandise as close to your home as possible, such as the garage or front door, they will not be able to bring it inside.
–White Glove Delivery (Delivery + Set Up)
Our inside delivery service is a premium offering that includes unboxing and assembly of all merchandise at your home, along with furniture setup and removal of packaging material. Our delivery crew will handle all these tasks to ensure that you have a hassle-free experience and your furniture is ready to use.
Call 209-455-7100 for drop off & white glove delivery.
It is required that someone be present at the time of delivery, unless you have designated a safe spot for us to leave your items. Once the items are dropped off, we will send you a photo as confirmation. After that we are not responsible for any damage or loss of your items.
Please note that for local pickup, customers are expected to provide their own assistance in case there is no staff available to help with loading. However, our staff can provide loading equipment like dollies upon request. It is the customer’s responsibility to ensure that all merchandise is securely loaded, and they should bring their own ropes, ties, blankets, and straps needed for safe transportation of the furniture to their vehicle.
Additionally, customers are reminded that they have 72 hours to pick up their order unless they have made prior arrangements.
4520 E State HWY 140 Merced Ca. Black warehouse Next to Merced Fruit Barn.
RETURN/EXCHANGE AND WARRANTY FAQ
No, all dimensions will be stated before your purchase.
We accept returns only in cases where there is a manufacturing defect in the furniture. Claims for such defective merchandise must be submitted within 7 calendar days from the date of receipt. To initiate a return, the items must be sent back to our Mirandas warehouse for inspection. Once the claim is validated, we will either repair or replace the item(s), or provide a credit.
Please note that returned items must be new and unused, and any evidence of improper care or use will void the return policy. To be eligible for return, products must be in their original packaging and in their original condition. We regret that we cannot accept returns for products that have been assembled or modified, and used products are also not eligible for return.
contact
get in touch
- 4520 E State Hwy 140 Merced CA 95340
- sales@mymirandas.com
- (209) 455 - 7100